Shipping & Returns

Birch and Blooms ships via the US postal service, FedEx, and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated on the weight of the items within your order, your chosen shipping method, and your location. Most orders will be shipped within 48 business hours if items are available, and you cannot change an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may, however, refuse the package, and upon its return receipt, we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply. An additional $18.00 charge will be applied for a change of address or location change after the order ships (per box). Return/Damage Policy: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged, please include a picture(please no zip files). Report any damaged or missing items within ten (10) days of receipt of the order so we can help rectify and credit your account. All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number you are referring to so we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Birch and Blooms accepts returned items in resalable condition purchased less than 3 months ago. Oils transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited. Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee. Due to the increase in shipping costs, we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.